Refund policy

Return & Refund Policy

At Velmora, your satisfaction comes first. If something isn't right, we make it easy to return — free of charge, no hassle.

30-Day Return Window

We accept returns within 30 days of the delivery date. To qualify, your item must meet one of the following:

  • Product is unopened and unused in its original packaging
  • Product arrived damaged, defective, or incorrect
  • You experienced an adverse skin reaction (reviewed case-by-case)

Free Returns — We Cover the Cost

Velmora covers all return shipping costs. Once your return is approved, we will email you a prepaid return shipping label at no charge to you.

How to Return

  1. Email us at Contact@velmora-usa.com or call +1 (213) 446-1926 with your order number and reason for return
  2. Our team responds within 1–2 business days with approval and a prepaid return label
  3. Pack the item securely and drop off at any USPS or UPS location
  4. Refund is processed within 3–5 business days of receiving your return

Refund Method

All approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to reflect depending on your bank or card provider.

Damaged or Wrong Item

If you received a damaged, defective, or wrong product, email us at Contact@velmora-usa.com within 7 days of delivery with a photo. We will send a replacement or issue a full refund immediately — no return required.

Skin Reaction Policy

We understand every skin is different. If you experience an adverse reaction to any Velmora product, stop use immediately and contact us. We will review your case and work toward a fair resolution including a partial or full refund.

Non-Returnable Items

  • Products returned after 30 days of delivery
  • Items used beyond a reasonable trial without any reported issue
  • Products purchased during a final sale or clearance promotion

Contact Us

Velmora · Clean Ancestral Skincare · USA